Our Customer Contact Centre is the heart of our operation, and our expert Customer Care Advisors identify banking needs and provide customized solutions that result in memorable experiences for our customers.
We invite you to join us for this exciting opportunity to join our new, Remote Contact Centre team!
With our focus on making daily banking more accessible and convenient through digital banking options, we have experienced impressive growth each year in the number of customers who connect with us digitally. At the same time, our call volumes also continue to rise as our business engages in new, impactful ways to contribute to Scotiabank's growth and profitability.
As the Customer Care Advisor, you will use your passion for customer service, knowledge of our products, and problem-solving abilities to field a high volume of interactions with our Canadian banking customers, and offer them personalized advice and solutions. You're eager to accept training, coaching and professional development opportunities that will enable you to succeed in your role. You're self-directed, performance-oriented approach will allow you to resolve immediate customer enquiries while your natural curiosity and focus on improving things will lead you to identify new opportunities to maximize the customer experience. With every connection you make, you'll ensure it's an exceptional and memorable one.
When you join our remote team, you position yourself to build a career with a respected financial institution that is Canada's most international bank. Your opportunities for professional growth will be supported by leaders who understand our talent is our key to ongoing success.
Come join our team, apply today!
Hiring and Training Details:
Start Date: July 6th, 2021
*Please note we will continue to accept candidates after July 6th as we will have additional training blocks*
Regular Work Schedules:
Benefits and Perks:
From day one on the job, you'll enjoy a comprehensive suite of customizable benefits, including an Incentive Plan, Pension, Employee Share Ownership and Group RSPs, as well as free employee banking, wellness programs, and employee discount programs.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.
Our Children's Medicine is building a future Indigenous and diverse job seekers have equal access to, and are properly represented amongst Canadian businesses. Our Children's Medicine (OCM) achieves this through a dual approach focusing on employment systems and job seeker development.
OCM prides itself on holding business accountable as we work towards achieving a workforce brimming with incredible Indigenous talent, and together putting reconciliation into action.