Saskatchewan Indian Gaming Authority
Yorkton, SK, Canada
Jun 03, 2025
1 customer service specialist 1 ft jobs found
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This position ensures that the customer-facing services are provided to casino guests by supervising Guest Services department staff and activities.
Monitor specific Guest Services department responsibilities, processes, procedures and policies. Customer services include: shuttle services, coat check, Players Club and Marketing initiatives. Assist the Regional Marketing Managers with coordination of promotions and on-site entertainment events. Assist department management with scheduling, staffing, and performance issues. Monitor communication policies, procedures and standards relating to customer experience. Administrative responsibilities of reporting, inventory control and department needs. Oversee Convenience Services, such as vehicle maintenance of shuttle fleet, group bookings, advertising schedule and coat check. Participate in other projects and activities as required, in support of customer service initiatives.
About Saskatchewan Indian Gaming Authority
SIGA provides first-class entertainment to patrons across Saskatchewan through our seven casino destinations. SIGA casinos deliver entertainment and excitement, offering slot machines, live table games, electronic table games, live on-stage entertainment and food and beverage services. SIGA employees provide a second-to-none customer service experience, rooted in traditional First Nation hospitality and culture. Under The First Nations Gaming Act, 1995, the Federation of Sovereign Indigenous Nations, formerly the Federation of Saskatchewan Indian Nations Inc. (FSIN), created the Saskatchewan Indian Gaming Authority. Since 1996, SIGA has been incorporated under The Non-Profit Corporation Act, 1995, of Saskatchewan with all profits returned to our beneficiaries.